Shipping policy
Shipping Policy
Thank you for shopping with Peak Footwear. This Shipping Policy explains our general order processing, delivery, and tracking procedures.
Shipping Time
Our estimated delivery time is generally 7-15 business days after the order has been processed and shipped.
Business days generally exclude weekends and public holidays. Delivery estimates are not guarantees and may vary depending on destination, carrier operations, customs processing, weather conditions, holidays, and other circumstances outside our reasonable control.
Order Processing
Orders may require processing before shipment. Once an order has been prepared and transferred to the shipping carrier, tracking information will be provided when available.
Shipping Regions
Shipping availability depends on the destination and options displayed during checkout. If delivery is unavailable to your destination, you may be unable to complete checkout for that location.
Order Tracking
When tracking information is available, it will be sent to the email address associated with your order.
Please allow some time after receiving your tracking information for the carrier's system to display the first update.
Customs, Duties, and Import Delays
International orders may be subject to customs inspections, import procedures, duties, taxes, or other requirements imposed by the destination country.
Customs processing may cause delays beyond the estimated delivery period. Peak Footwear cannot control the speed of customs clearance or carrier processing.
Where applicable, import duties, taxes, or customs charges may be the customer's responsibility unless otherwise stated during checkout or required by applicable law.
Delivery Delays
Occasional delays may occur due to customs processing, high shipping volumes, carrier disruptions, weather events, public holidays, or other circumstances outside our reasonable control.
If your shipment is significantly delayed, please contact us and we will help review the available tracking information.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information during checkout. If you discover an error after placing your order, please contact us as soon as possible.
We cannot guarantee that shipping information can be changed after an order has entered processing or has been shipped.
Lost or Missing Packages
If tracking indicates a delivery issue or your package has not arrived within a reasonable period after the estimated delivery window, please contact our support team. We will review the available shipment information and provide appropriate assistance.
Contact
For questions regarding shipping or tracking, contact:
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