Refunds & Returns Policy


Refund Policy

At Peak Footwear, customer satisfaction is important to us. If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order, subject to the conditions below.

Return Eligibility

To be eligible for a return, the item must be in the same condition in which you received it, unworn or unused, and in its original packaging where applicable. You may also be asked to provide proof of purchase or your order number.

To start a return, please contact us at contact@peakfootwearbarefoot.com. Please do not send any products back before receiving return instructions from our support team.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible at contact@peakfootwearbarefoot.com.

Please include your order number, a description of the issue, and, when appropriate, photos showing the problem. We will review your request and provide the appropriate next steps.

Exceptions and Non-Returnable Items

Certain items may not be eligible for return, including:

  • Items showing signs of wear, use, damage, or alteration after delivery;
  • Items returned without authorization;
  • Gift cards, if offered;
  • Personalized or custom-made products, if offered;
  • Items that cannot be returned for hygiene or safety reasons where applicable by law.

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

If you would like a different size, color, or product, contact our support team. Availability cannot be guaranteed. Depending on the circumstances, you may be asked to return the original item and place a new order.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method.

Please note that your bank, credit card company, or payment provider may require additional processing time before the refund appears in your account.

Return Shipping

Return shipping costs may be the responsibility of the customer unless the item received was damaged, defective, incorrect, or otherwise required by applicable consumer protection law.

Contact

For questions regarding returns or refunds, please contact us at:

contact@peakfootwearbarefoot.com

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